TERMS & CONDITIONS

Effective Date: August 16, 2026
Last Updated: August 16, 2026

Welcome to Green Fork & Straw.

These Terms & Conditions (“Terms”) govern your access to and use of the websites, online stores, ordering platforms, products, services, and other online experiences operated by or on behalf of The Green Fork, LLC, d/b/a Green Fork & Straw (“Green Fork & Straw,” “The Green Fork, LLC,” “we,” “us,” or “our”).

These Terms apply to your use of greenforkandstraw.com, greenforkorders.com, and other Green Fork & Straw websites, online ordering experiences, and services that link to or reference these Terms (collectively, the “Services”).

Please read these Terms carefully. By accessing or using our Services, placing an order, or purchasing products through our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use the Services.

1. ABOUT GREEN FORK & STRAW

Green Fork & Straw provides prepared foods, beverages, meal-prep products, Weeknight Meals, catering, cleanses, retail products, and related food and beverage services.

Products and services may be available for:

  • In-store purchase

  • Pickup

  • Local delivery

  • Advance ordering

  • Catering

  • Special events

  • Holiday menus

  • Third-party delivery or ordering

  • Online purchase

Product availability, menus, pricing, pickup times, delivery areas, ordering deadlines, and other details may vary by location and may change from time to time.

2. ELIGIBILITY TO USE THE SERVICES

By using our Services or placing an order, you represent that you are legally capable of entering into a binding agreement.

If you are under the age of majority where you live, you may use the Services only with the involvement and permission of a parent or legal guardian.

You are responsible for ensuring that information you provide when using the Services is complete and accurate.

3. ONLINE ORDERS

When you submit an order, you are making an offer to purchase the products listed in that order.

Receipt of an order confirmation does not necessarily constitute final acceptance of an order.

We reserve the right to accept, reject, modify, or cancel an order when reasonably necessary, including because of:

  • Product unavailability

  • Ingredient shortages

  • Pricing or description errors

  • Suspected fraud

  • Payment issues

  • Technical errors

  • Weather

  • Operational limitations

  • Delivery limitations

  • Circumstances outside our reasonable control

If we cancel an order after payment has been successfully processed, we will provide an appropriate refund for the canceled portion of the order.

4. THIRD-PARTY ORDERING PLATFORMS

Green Fork & Straw may use third-party platforms to facilitate ordering, payments, catering, delivery, or other Services.

These may include platforms such as:

  • Shopify

  • ChowNow

  • BentoBox

  • Square

  • Delivery providers

  • Payment processors

  • Other third-party ordering or technology providers

When you use a third-party platform, your transaction or use of that platform may also be subject to the third party's own terms, policies, fees, and privacy practices.

Green Fork & Straw is not responsible for the independent acts, omissions, website availability, data practices, or technical performance of third-party platforms, except to the extent required by applicable law.

If there is a conflict between these Terms and terms presented specifically in connection with an order through a third-party platform, the terms specifically governing that transaction may control with respect to that platform or transaction.

5. PRICES AND PAYMENT

All prices are displayed in U.S. dollars unless otherwise stated.

Prices, menu items, serving sizes, availability, delivery charges, service charges, taxes, and other fees are subject to change.

The price and applicable charges displayed when you complete your order will generally govern that transaction.

Applicable sales taxes, delivery fees, service fees, gratuities, or other charges may be added to your order where applicable and will be disclosed during the ordering or checkout process.

You authorize us and our payment providers to charge the payment method you provide for the total amount shown at checkout.

We reserve the right to correct pricing errors.

If a product is mistakenly listed at an incorrect price, we may cancel the affected item or order and provide a refund of amounts paid for the canceled item.

6. PRODUCT AVAILABILITY AND SUBSTITUTIONS

Our products are prepared using fresh ingredients, and availability may vary.

Menu items, ingredients, garnishes, sizes, packaging, or presentation may occasionally differ from photographs or descriptions.

If an ingredient or item becomes unavailable, we may contact you regarding an appropriate substitution.

For minor components that do not materially change the nature of the product, we may make reasonable substitutions when appropriate.

We will not knowingly make a substitution that conflicts with an allergy or dietary restriction you have specifically communicated to us.

If a suitable substitution cannot be made, we may remove the affected item and issue an appropriate refund.

7. PICKUP ORDERS

Customers are responsible for picking up orders from the location, date, and time selected or stated when ordering.

Please verify your selected pickup location and pickup date before completing an order.

Because many Green Fork & Straw products are perishable and prepared specifically for scheduled pickup, orders that are not picked up may not be eligible for a refund.

If you believe you selected the wrong location or pickup date, please contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot always be accommodated after preparation has begun.

Green Fork & Straw is not responsible for deterioration, spoilage, or food-safety issues resulting from an order being left unrefrigerated or uncollected after its scheduled pickup period.

8. DELIVERY ORDERS

Delivery availability depends on the delivery address, location, order type, and delivery provider.

Delivery estimates are estimates and are not guaranteed.

Delays may occur because of:

  • Traffic

  • Weather

  • Road conditions

  • Driver availability

  • Incorrect delivery information

  • Building access

  • Events

  • Circumstances outside our reasonable control

You are responsible for providing a complete and accurate delivery address, telephone number, access instructions, and other information reasonably necessary to complete delivery.

If a delivery cannot be completed because the information provided was incorrect or incomplete, or because no one is available to receive an order when necessary, the order may not be refundable.

Once a delivery has been properly completed at the address or location you specified, responsibility for promptly retrieving, refrigerating, storing, and handling the food transfers to you.

Orders delivered through an independent third-party delivery provider may also be subject to that provider's policies.

9. WEEKNIGHT MEALS, ADVANCE ORDERS, AND SPECIAL MENUS

Certain products are prepared specifically for customers who order in advance.

This may include:

  • Weeknight Meals

  • Holiday menus

  • Special event menus

  • Limited-release menus

  • Meal packages

  • Advance catering orders

These products may have specific:

  • Ordering deadlines

  • Pickup dates

  • Delivery dates

  • Locations

  • Quantities

  • Modification deadlines

  • Cancellation policies

The terms displayed on the applicable menu, product page, checkout page, order confirmation, or promotional material are incorporated into these Terms for that particular order.

Because food may be purchased, scheduled, or prepared based on advance orders, changes or cancellations requested after an applicable cutoff may not be possible.

10. CATERING

Catering orders may be subject to additional requirements disclosed in a catering proposal, ordering platform, invoice, confirmation, or other agreement.

These may include:

  • Minimum order amounts

  • Advance notice requirements

  • Delivery fees

  • Setup fees

  • Staffing fees

  • Deposits

  • Final payment deadlines

  • Guest-count deadlines

  • Modification deadlines

  • Cancellation deadlines

If specific catering terms are provided with your order, those terms are incorporated into and form part of these Terms.

You are responsible for reviewing all event information before approving or paying for a catering order, including the:

  • Event date

  • Event time

  • Delivery or pickup location

  • Menu

  • Quantities

  • Guest count

  • Dietary instructions

Changes requested after food has been purchased or preparation has begun may result in additional charges or may not be possible.

11. CANCELLATIONS, REFUNDS, AND ORDER ISSUES

Due to the perishable and made-to-order nature of many of our products, food purchases are generally not returnable.

Cancellation and refund eligibility may depend on:

  • The type of order

  • When the cancellation is requested

  • Whether preparation has begun

  • Whether ingredients have been purchased specifically for the order

  • Whether the product has already been picked up or delivered

  • The policies disclosed for a particular menu, catering order, promotion, or third-party platform

If you need to cancel or change an order, please contact us as soon as possible.

Once an ordering cutoff has passed or preparation has begun, we may be unable to cancel, modify, or refund the order.

Problems With an Order

We want to know if something is wrong with your order.

If an item is:

  • Missing

  • Incorrect

  • Damaged

  • Spoiled

  • Otherwise materially different from what you ordered

please contact us promptly after pickup or delivery.

Depending on the circumstances, we may provide an appropriate:

  • Replacement

  • Refund

  • Partial refund

  • Store credit

  • Other reasonable resolution

Any remedy will be determined based on the circumstances and applicable law.

Nothing in these Terms limits any refund, cancellation, or other consumer right that cannot legally be waived.

12. FOOD ALLERGIES AND DIETARY REQUIREMENTS

Green Fork & Straw provides information about ingredients and dietary characteristics to help customers make informed decisions.

Customers with food allergies, sensitivities, medical dietary restrictions, or other serious dietary concerns should review available ingredient information and communicate their concerns to us before ordering.

Certain products may contain or come into contact with common allergens, including but not limited to:

  • Milk

  • Eggs

  • Fish

  • Shellfish

  • Tree nuts

  • Peanuts

  • Soy

  • Sesame

Ingredients obtained from outside suppliers may also be manufactured or processed in facilities that handle allergens.

Although we take dietary requests and allergen concerns seriously, we cannot guarantee that every product will be free from every allergen unless we expressly state otherwise.

If you have a severe or life-threatening food allergy, please contact the applicable Green Fork & Straw location before ordering so that you can determine whether a particular product is appropriate for you.

13. GLUTEN-FREE PRODUCTS

Green Fork & Straw operates as a gluten-free food business and identifies its prepared menu items as gluten-free.

Ingredient information is provided to help customers evaluate products based on their individual needs.

However, customers with celiac disease, allergies, or serious sensitivities should make purchasing decisions based on their individual medical needs and should contact us with questions about particular ingredients or preparation practices.

Third-party packaged products sold by Green Fork & Straw are manufactured by their respective manufacturers, and representations regarding those products are based on information provided by those manufacturers.

14. NUTRITIONAL AND WELLNESS INFORMATION

Information provided through our websites, menus, social media, marketing materials, employees, or Services concerning:

  • Nutrition

  • Ingredients

  • Wellness

  • Cleanses

  • Diet

  • Health

  • Lifestyle

is provided for general informational purposes only.

Green Fork & Straw does not provide medical advice.

Our products and Services are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Statements regarding our food, beverages, juices, cleanses, or other products should not be interpreted as a substitute for advice from a physician, registered dietitian, or other qualified healthcare professional.

If you have a medical condition, are pregnant or nursing, take medication, have food allergies, or have specific dietary or nutritional requirements, consult an appropriate healthcare professional regarding your individual needs.

15. FOOD HANDLING AND STORAGE

Many Green Fork & Straw products are perishable.

Customers are responsible for following any storage, refrigeration, reheating, use-by, or preparation instructions provided with a product.

Unless otherwise instructed, perishable foods should be refrigerated promptly after pickup or delivery.

We are not responsible for product quality or safety problems caused by improper transportation, storage, refrigeration, reheating, or handling after an order has been properly picked up or delivered.

16. PRODUCT DESCRIPTIONS AND PHOTOGRAPHS

We make reasonable efforts to accurately describe and display our products.

However:

  • Photographs are illustrative

  • Presentation may vary

  • Ingredients may be seasonal

  • Colors may display differently on different devices

  • Portion appearance may vary

  • Packaging may change

We do not guarantee that every photograph or description will be identical to the product you receive.

Material ingredient or allergen information should take precedence over photographs.

17. PROMOTIONS, DISCOUNTS, AND PROMOTIONAL CODES

From time to time, we may offer:

  • Promotional codes

  • Discounts

  • Special offers

  • Giveaways

  • Loyalty benefits

  • Limited-time promotions

Additional terms may apply to a particular promotion.

Unless otherwise stated:

  • Promotions have no cash value

  • Promotional offers cannot be combined

  • Promotional codes must be used before their expiration date

  • Promotions may be limited by location, product, customer, or transaction

  • Discounts cannot be applied retroactively after a transaction has been completed

We reserve the right to modify or end promotions where permitted by law.

We may reject use of a promotional offer in cases of suspected fraud, abuse, duplication, or violation of the promotion's terms.

18. GIFT CARDS

If Green Fork & Straw offers gift cards, additional terms presented at purchase may apply.

Gift cards may be subject to applicable federal and state laws regarding expiration dates, fees, refunds, and unclaimed property.

Gift cards are not redeemable for cash except where required by law.

Please protect gift card numbers as you would cash. Green Fork & Straw is not responsible for unauthorized use of a gift card resulting from loss or disclosure of its identifying information, except as otherwise required by law.

19. CUSTOMER ACCOUNTS

Some Services may permit you to create an account.

If you create an account, you are responsible for:

  • Providing accurate information

  • Maintaining the confidentiality of your login credentials

  • Restricting access to your account

  • Promptly notifying us of suspected unauthorized use

You are responsible for activity conducted through your account to the extent permitted by law.

We may suspend or terminate an account if we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

20. ACCEPTABLE USE

You agree not to use the Services to:

  • Violate any applicable law

  • Commit fraud

  • Impersonate another person

  • Submit false information

  • Interfere with the operation or security of the Services

  • Attempt to gain unauthorized access to systems or accounts

  • Introduce malware or malicious code

  • Scrape or harvest information using unauthorized automated means

  • Circumvent security measures

  • Use our intellectual property without authorization

  • Engage in conduct intended to disrupt our business or Services

We may restrict or terminate access to the Services when we reasonably believe these Terms have been violated.

Nothing in these Terms restricts a customer's right to provide an honest review, opinion, or other feedback permitted by applicable law.

21. INTELLECTUAL PROPERTY

The Services and their content, including:

  • Green Fork & Straw names

  • Logos

  • Branding

  • Photographs

  • Graphics

  • Menu designs

  • Website design

  • Text

  • Product descriptions

  • Recipes or proprietary product materials where applicable

  • Videos

  • Artwork

  • Software

  • Other content

are owned by, licensed to, or used with permission by Green Fork & Straw and are protected by applicable intellectual property laws.

You may access and use the Services for your own personal, noncommercial use.

You may not reproduce, distribute, modify, republish, commercially exploit, or create derivative works from our protected content without our prior written permission, except where applicable law permits otherwise.

22. FEEDBACK AND REVIEWS

We welcome customer feedback.

If you voluntarily provide suggestions, comments, ideas, photographs, testimonials, or other feedback directly to us, you permit us to use that feedback for legitimate business purposes, subject to applicable law and our Privacy Policy.

Nothing in these Terms prohibits you from making an honest statement about your experience with Green Fork & Straw or exercising any consumer right protected by law.

If we wish to use your name, likeness, photograph, or testimonial in advertising in a manner requiring additional permission, we will obtain that permission where required.

23. THIRD-PARTY LINKS

Our Services may contain links to websites or services operated by third parties.

We provide these links for convenience and do not control independent third-party websites.

Your use of third-party websites is governed by their respective terms and privacy policies.

To the fullest extent permitted by law, Green Fork & Straw is not responsible for the content, security, availability, or practices of independent third-party websites.

24. WEBSITE AVAILABILITY

We make reasonable efforts to keep our Services available, but we do not guarantee uninterrupted access.

The Services may occasionally be unavailable because of:

  • Maintenance

  • Updates

  • Internet outages

  • Hosting problems

  • Third-party service interruptions

  • Cybersecurity incidents

  • Events beyond our reasonable control

We may modify, suspend, discontinue, or update portions of the Services from time to time.

25. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND WEBSITE CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE DO NOT WARRANT THAT THE SERVICES WILL ALWAYS BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.

THIS DISCLAIMER DOES NOT LIMIT WARRANTIES OR CONSUMER RIGHTS THAT CANNOT LAWFULLY BE DISCLAIMED.

Nothing in these Terms eliminates obligations we have regarding the safety, quality, or accurate description of products under applicable law.

26. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE GREEN FORK, LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, REPRESENTATIVES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR A CLAIM ARISING FROM A PARTICULAR PURCHASE WILL NOT EXCEED THE AMOUNT YOU PAID TO GREEN FORK & STRAW FOR THE PRODUCT OR SERVICE GIVING RISE TO THAT CLAIM.

These limitations do not apply where liability cannot legally be excluded or limited.

Nothing in these Terms is intended to limit liability for fraud, willful misconduct, or any other liability that applicable law prohibits us from limiting.

27. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless The Green Fork, LLC and its officers, owners, employees, and representatives from third-party claims arising directly from your unlawful misuse of the Services or material violation of these Terms.

This provision does not require you to indemnify us for our own negligence, misconduct, or violation of law.

28. EVENTS BEYOND OUR CONTROL

Green Fork & Straw will not be responsible for delay or failure to perform caused by circumstances reasonably beyond our control, including:

  • Severe weather

  • Hurricanes

  • Flooding

  • Fire

  • Natural disasters

  • Power outages

  • Utility failures

  • Transportation disruptions

  • Supply-chain disruptions

  • Labor disruptions

  • Government orders

  • Public-health emergencies

  • Internet or telecommunications outages

  • Acts of God

  • Other similar events

If such an event affects an order, we will make reasonable efforts to communicate with affected customers and provide an appropriate resolution based on the circumstances.

29. PRIVACY

Your use of the Services is also subject to our Privacy Policy, which describes how we collect, use, and disclose personal information.

Our Privacy Policy is incorporated into these Terms by reference.

30. ELECTRONIC COMMUNICATIONS

When you use our Services, place an online order, or communicate with us electronically, you consent to receiving transactional communications electronically where permitted by law.

Electronic communications may include:

  • Order confirmations

  • Receipts

  • Pickup notices

  • Delivery notices

  • Account notices

  • Customer service communications

Marketing communications are subject to separate consent and opt-out requirements where applicable.

You agree that electronic notices and communications may satisfy legal requirements that communications be in writing to the extent permitted by applicable law.

31. GOVERNING LAW

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms deprives a consumer of protections afforded by mandatory laws that apply to them.

32. DISPUTES AND VENUE

We encourage you to contact us first if you have a problem with an order or the Services so we have an opportunity to resolve the issue.

Unless applicable law provides otherwise, any legal proceeding arising from these Terms or use of the Services shall be brought in a court of competent jurisdiction located in Harris County, Texas.

Nothing in this section prevents either party from bringing a matter in an appropriate small claims court or exercising rights that cannot legally be waived.

33. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed if necessary.

The remaining provisions will continue in effect.

34. NO WAIVER

If we do not immediately enforce a provision of these Terms, that does not constitute a waiver of our right to enforce that provision later.

A waiver of one provision or violation does not constitute a waiver of another provision or future violation.

35. ENTIRE AGREEMENT

These Terms, our Privacy Policy, and any additional terms presented in connection with a specific order, catering agreement, promotion, or Service constitute the applicable agreement between you and Green Fork & Straw regarding your use of the Services.

36. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our:

  • Services

  • Business practices

  • Technology

  • Ordering systems

  • Products

  • Legal obligations

When we update these Terms, we will revise the “Last Updated” date at the top of this page.

Changes will apply prospectively unless applicable law permits otherwise.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

37. CONTACT US

If you have questions about these Terms & Conditions, please contact us:

The Green Fork, LLC
d/b/a Green Fork & Straw
7648 De Moss Drive
Houston, TX 77036
United States

Email: admin@greenforkandstraw.com